Help & getting started

Let’s make
the first visit simple.

Understand the demo, prepare your programme and know what happens next.

Who scans the code?

Your customer opens their code in CoLinker and shows it to you. You scan it from your merchant space to validate the visit. The interactive demo simulates this step without a camera.

Do my customers need an app?

The customer journey uses the CoLinker app. One app brings their participating shops together. iPhone is currently available; Android availability is not confirmed here. Apple Wallet can complement supported cards.

What is the difference between loyalty and a Pass?

Loyalty rewards a number of visits. A Pass is a separate paid membership your customer chooses for an advantage defined by your business. It is also separate from your own CoLinker plan.

What does the free plan cover?

The published free plan allows up to 500 customers and charges 15% on transactions processed through CoLinker. Ordinary sales at your checkout are outside that commission. Payment processing fees may also apply. See pricing for the full distinction.

Does the demo create a real programme?

No. It is a safe place to explore a card and simulate visits. Your settings stay in this browser. Download your setup notes, then recreate the programme in the CoLinker app. No customer record or charge is created here.

Need to prepare your setup?

Use the card demo, then download a setup sheet with your choices. Keep it beside you when configuring the programme in the app.

Need help with an account or payment?

Use the help options available in the CoLinker app. This website does not access your account or process payments. Never enter payment details in the interactive demo.

Choose your language

English is the default. A French version is available throughout the site. When your browser prefers French, we suggest it automatically; switching is always your choice.